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FAQ
What does Geminent specialize in?
At Geminent, we bring together artistry and precision. We specialize in natural gemstones — from cabochons, carvings, beads, and drops to faceted and custom-cut stones that tell their own story.
Where is Geminent based?
Geminent operates out of Hong Kong, with a legacy deeply rooted in Jaipur, India — the heart of the world’s gem trade. Our network and clients span across continents, reflecting a truly global footprint.
Are your gemstones natural?
Yes — every gemstone we offer is 100% natural and ethically sourced. Each stone passes through our careful selection and polishing process to ensure authenticity and exceptional beauty.
Do your gemstones come with certificates?
Yes. On request, we can provide certification from reputed gemological laboratories to verify authenticity and quality.
Please note: certifications are optional and come at an additional cost.
Can I request a custom cut?
Absolutely! Custom shapes and sizes are our specialty — whether you’re a designer looking for a specific form or a collector seeking a one-of-a-kind piece.
Why do colors sometimes look different in pictures?
We photograph our stones in natural light to capture their true tones, but slight variations may occur depending on your screen or lighting conditions.
How can I place an order?
Simply browse our collections, add your selections to the cart, and check out. For special or bulk orders, just drop us a message — we’ll guide you personally.
Do you ship worldwide?
Yes, we do! Geminent ships to destinations around the world, safely and securely, through trusted and insured partners.
How long will it take to receive my order?
We usually ship within 5–7 working days, and international delivery may take 10–15 days, depending on customs clearance.
Will I need to pay customs duties?
Customs and import duties may apply depending on your country’s regulations. These are payable by the customer at the time of delivery.
Can I return or exchange a stone?
We handle gemstones with care — and we ask you, our clients, to do the same. Returns are accepted only for incorrect items, reported within 48 hours of receipt.
Custom orders are non-returnable.
How do I start a return?
Just reach out to us at [insert email] with your order number and photos of the item — we’ll take care of the rest.
What payment options do you offer?
We accept major credit cards, debit cards, and bank transfers.
Are your prices inclusive of taxes?
Prices shown exclude taxes and duties, which will be calculated at checkout based on your location.
How do I care for my gemstones?
Clean gently with a soft cloth. Avoid harsh chemicals and ultrasonic cleaners — your gemstones will thank you.
Can you help me choose the right stone?
Of course! Whether you’re designing jewelry or beginning a collection, our experts are happy to guide you toward the gemstone that matches your vision.
Do you work with designers or brands?
Yes! We love collaborating with jewelers, artists, and brands. Reach out to us for wholesale partnerships or custom sourcing.
Do you participate in international shows?
We regularly exhibit at global gem and jewelry fairs. Visit our Events page to see where you can meet us next.
Where do your gemstones come from, and how do you ensure responsible sourcing?
Our gemstones are sourced from trusted miners and suppliers around the world who follow fair-trade and ethical practices.
At Geminent, we believe in responsibility from mine to market — ensuring every stone is handled with integrity, respect for nature, and support for the skilled artisans who bring it to life.
How can I get in touch?
You can reach us through our Contact Us page or write directly to geminent@gmail.com.
Can I visit your office?
Visits are by appointment only. Please contact us to schedule a meeting.
Orologio
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Store
Locator
Inspired by the speed and precision of time, this collection embodies the swift elegance of modern watchmaking.
909, 9/F Winfield Commercial Building, 6-8A Prat Avenue, Tsim Sha Tsui, Kowloon, Hong Kong